We are committed to providing high-quality educational resources, intelligence products, memberships, and carefully selected equipment. Because our products include both physical merchandise and digital content, different return and refund policies apply depending on the type of purchase.

Please review this policy carefully before making a purchase.

General Return Policy

To ensure the timely processing of all eligible returns, every return requires prior authorization from TRISINT™.

Before returning any eligible item, you must contact our Customer Support team to obtain a Return Authorization (RA) Number.

Returns received without an authorized RA Number may be refused and returned to the sender.

An RA Number does not guarantee approval of a refund. Returned merchandise will be inspected upon receipt to verify eligibility under this policy.

Books

Due to the nature of printed educational materials, all book sales are final.

TRISINT™ does not accept returns or provide refunds for books once an order has been shipped.

Exceptions may be made only if:

• * You received the incorrect book.
• * Your book arrived damaged during shipping.
• * Your order contains a manufacturing defect.

Any damaged or incorrect shipment must be reported within seven (7) calendar days of delivery.

Whenever possible, photographs of the damaged item and packaging should accompany your request.

If approved, TRISINT™ will replace the item or provide another appropriate resolution at our discretion.

Digital Products

Because digital products become immediately accessible after purchase, all digital product sales are final.

This includes, but is not limited to:

Intelligence reports

Videos

• * Digital downloads
• * PDF guides
• * Checklists
• * Templates
• * Reference materials
• * Digital field guides
• * Operational resources
• * Downloadable documents
• * Electronic publications
• Once access has been provided, refunds cannot be issued.

Online Training Courses

TRISINT™ is committed to delivering professional educational programs designed to improve preparedness, operational awareness, and personal capability.

Because course access is granted immediately upon purchase, the following refund policy applies.

Within Seven (7) Calendar Days

Refund requests submitted within seven (7) calendar days of the original purchase date may qualify for a refund equal to 50% of the original purchase price.

After Seven (7) Calendar Days

Courses become non-refundable seven (7) calendar days after purchase.

This policy applies to all online training programs, including but not limited to:

• * Travel Tradecraft
• * Travel Shield
• * Individual training courses
• * Certification programs
• * Future online educational programs offered through TRISINT™

Physical Gear and Equipment

Eligible physical merchandise may be returned within fifteen (15) calendar days from the date of delivery.

To qualify for a return, merchandise must:

• * Be unused.
• * Be in new condition.
• * Be free from damage.
• * Include all original components.
• * Include all manuals, accessories, and documentation where applicable.
• * Be returned in the original manufacturer’s packaging.

Returned merchandise showing signs of use, damage, alteration, abuse, or missing components may not qualify for a refund.

Unless the return results from our error or a defective product, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Electronic Products

Should TRISINT™ offer electronic equipment in the future, electronic products will generally be considered non-returnable unless:

• * The product is defective.
• * The incorrect item was shipped.
• * The product arrived damaged during shipment.

Additional product-specific warranty information may apply depending on the manufacturer.

Memberships

TRISINT™ memberships provide immediate access to proprietary intelligence, educational resources, digital content, and member-exclusive benefits.

Because members receive access immediately upon purchase, membership refunds are limited.

Seven-Day Membership Refund Period

First-time membership purchases may qualify for a refund if requested within seven (7) calendar days of the original purchase.

Refund eligibility is determined after reviewing the level of account activity.

Refunds may not be approved if there has been substantial use of the platform, including significant access to member-exclusive resources, intelligence reports, downloadable materials, training content, or other proprietary information.

After Seven Days

Membership purchases become non-refundable after seven (7) calendar days.

Membership Cancellation

Members may cancel recurring memberships at any time through their account settings or by contacting Customer Support.

Cancellation prevents future recurring charges.

Membership access remains active through the end of the current billing period.

TRISINT™ does not provide:

• * Partial-month refunds.
• * Prorated refunds.
• * Refunds for unused time.
• * Refunds for failure to use a membership.

Once a billing period begins, that billing period is considered earned.

Incorrect, Missing, or Damaged Orders

If you receive:

• * An incorrect item
• * A damaged shipment
• * An incomplete order
• * Merchandise with a manufacturing defect

Please notify TRISINT™ within seven (7) calendar days after delivery.

To assist us in resolving your request promptly, please provide:

• * Your order number.
• * A description of the issue.
• * Photographs of the item, shipping box, and packaging when applicable.

Approved claims may result in replacement merchandise or another appropriate resolution.

Return Authorization Procedure

Before returning any eligible merchandise:

1. 1. Contact TRISINT™ Customer Support.
2. 2. Request a Return Authorization (RA) Number.
3. 3. Wait for return instructions.
4. 4. Securely package the merchandise.
5. 5. Clearly display the assigned RA Number with your return shipment.

Returns received without an authorized RA Number may be refused.

Inspection of Returned Merchandise

All returned merchandise is inspected upon arrival.

Refund approval is contingent upon verification that the returned product satisfies the requirements of this policy.

If a return does not qualify, the merchandise may be returned to the customer without a refund.

Refund Processing

Approved refunds are generally issued to the original method of payment.

Processing times vary depending on your financial institution or payment provider.

Original shipping charges, expedited shipping fees, customs charges, duties, taxes, and similar fees are generally non-refundable unless required by law.

Fraud Prevention and Abuse

TRISINT™ reserves the right to deny any return or refund request when there is evidence of:

• * Excessive downloading of digital content.
• * Extensive access to proprietary member resources before requesting a refund.
• * Copying, redistribution, or unauthorized reproduction of intellectual property.
• * Account sharing.
• * Repeated refund requests.
• * Abuse of promotional offers.
• * Fraudulent activity.
• * Chargeback abuse.
• * Violation of our Terms of Use.
• * Any attempt to exploit or misuse this Return, Refunds & Membership Cancellation Policy.

We reserve the right to suspend or terminate accounts engaging in fraudulent or abusive activity.

Changes to This Policy

TRISINT™ may update this Return, Refunds & Membership Cancellation Policy from time to time.

Any revisions become effective upon publication on the TRISINT™ website unless otherwise stated.

The Effective Date at the beginning of this policy will always reflect the most recent version.

Questions

If you have questions regarding this policy or require assistance with an order, membership, or return request, please contact TRISINT™ Customer Support through the contact information provided on our website.